Complaints Procedure

Our team at Pienergy is very dedicated to delivering the best quality products and services to help you achieve a better energy outcome for your home and business. However, things can happen. This Complaints Procedure is to help you better understand how to address and achieve a favourable outcome as quickly as possible. We appreciate your feedback and strive to maintain satisfaction for all our customers.

  1. Contact us in the first instance - we are here to help                                                                                                                                                                    Call: 1300 143 515​       Email: info@pienergy.com.au       Mail: Po Box 757, Sanctuary Cove Qld 4212

  2. We will investigate your matter and provide a progress update and/or solution: up to 21 days for a minor complaint and for a major complaint 21- 45 days.

All complaints are taken seriously and necessary steps will be learned to avoid any similar issues occurring in the future to provide a better customer experience. 

The following services are also available to help if our efforts are not satisfactory:

NSW -  Fair Trading 13 32 20 

QLD  - Office of Fair Trading 13 74 68

VIC    - Consumer Affairs 1300 558 181