Complaints Procedure

Our team at Pienergy is very dedicated to delivering the best quality products and services to help you achieve a better energy outcome for your home and business. However, things can happen. This Complaints Procedure is to help you better understand how to address and achieve a favourable outcome as quickly as possible. We appreciate your feedback and strive to maintain satisfaction for all our customers.

  1. Contact us in the first instance - we are here to help                                                                                                                                                                    Call: 1300 143 515​       Email:       Mail: Po Box 757, Sanctuary Cove Qld 4212

  2. We will investigate your matter and provide a progress update and/or solution: up to 21 days for a minor complaint and for a major complaint 21- 45 days.

All complaints are taken seriously and necessary steps will be learned to avoid any similar issues occurring in the future to provide a better customer experience. 

The following services are also available to help if our efforts are not satisfactory:

NSW -  Fair Trading 13 32 20 

QLD  - Office of Fair Trading 13 74 68

VIC    - Consumer Affairs 1300 558 181


We'd love to hear from you

Business Address

Level 13, 50 Cavill Avenue

Surfers Paradise

Qld 4217

Level 1, 530 Little Collins Street


Vic 3000


Solar Installers 

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